Work

Challenge: How might we design around lived experience the in healthcare through the lens of Social Determinants of Health and Quintuple Aim?

Solution: We created a design toolkit to bring lived experience of patients, frontline clinicians to the co-design process.

Impact: shared with HCD Conference 2026 attendees.

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Click here to download the toolkit.

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A pairing card game will soon become available for order, click here if you are interested.

Challenge: How might we create an engaging experience that encourages safer practices at work?

Solution: We created a team-based safety challenge featuring a physical board game and an online experience. The interactive format encouraged teams across the organization to learn, practice, and compete while building safer habits in a fun and engaging way.

Impact: Safety habits reporting increased by 13%, with 200 departments receiving the safety challenge kits.

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(AI-generated illustration for reference only. Actual product image not shown due to copyright restrictions.)

Challenge: How might we build innovation capability across an organization?

Solution: A portable design lab with design thinking pop-ups and portable kit allows trained design professional to bring the design thinking to work space and offers tools and session to practice innovation session.

Impact: More than 325 staff participated in in-person design thinking training, with an additional 26 staff trained virtually.

Challenge: How might we address concerns about a lack of respect identified through an employee survey?

Solution: We launched a crowdsourced idea campaign, followed by a design thinking project that engaged an interprofessional group of staff in co-designing solutions to help foster a culture of respect across the organization.

Impact: Staff engagement increased more than 10%.

Published on New England Journal of Medicine Catalyst in 2024.

Challenge: How might we create a more positive and meaningful waiting experience for patients in an oncology clinic?

Solution: We designed a digital waiting experience that puts meaningful resources at patients’ fingertips, offering opportunities for self-care, treatment education, and community connection during their time in the clinic.

Impact: The experience received positive feedback from both patients and the clinical team. Patient satisfaction is being measured to evaluate its ongoing impact.

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(AI-generated illustration for reference only. Actual product image not shown due to copyright restrictions.)

Challenge: How might privacy, dignity, and comfort be reimagined in the future as AI and emerging technologies transform healthcare?

Solution: We created an interactive VR experience for a healthcare summit, inviting clinical staff to step into a futuristic patient-room concept and explore how emerging technologies could shape the patient experience. Their feedback provided valuable insights into how privacy, dignity, and comfort should be considered in future healthcare environments.

Impact: Feedback from the VR experience was analyzed and shared with the organization’s digital strategy team to inform future thinking around technology-enabled healthcare environments.​

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(AI-generated illustration for reference only.)